All MUB products are manufactured with a two-year guarantee.
This guarantee does not include the below:

-       Misuse (transport of inappropriate objects etc.)

-       Negligence

-       Exceeding weight allowances or extreme overuse (zips etc.)

-       Third party damage (high lines etc.)

In the unlikely event of a problem in the construction or composition of your MUB product, we offer to repair or replace - free of charge.

To benefit from this guarantee, you must enclose proof of purchase and photographic examples of the fault. Our customer service team will determine the problem and advise you whether your product is covered by our guarantee. If an exact replacement is no longer available, we will endeavour to substitute it with a similar product from the MUB range.

Please contact us at : cs@moralteam.com

Worldwide Shipping

We ship around the world Monday-Friday via premium express tracked courier from our international logistics hub, offering delivery straight to your door – plus total peace of mind. Achieve this with minimal shipping timelines!

Customs Fees And / Or Import Taxes

Different countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
We’ll work hard to avoid your package experiencing any Customs issues, but in the end we don’t pretend to have intimate or extensive Customs knowledge of the entire world, and we can’t guarantee you won’t experience delays or be charged duties or other fees. After we’ve shipped your bag, all taxes and fees are your responsibility.

Shipping Cost
We offer free shipping to Hong Kong, other areas calculated by weight.

Return Policy
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days in its original condition(in as-new condition) for a full refund, minus shipping charges. The customer is responsible for shipping the item back, including any fees that may apply.

Preorder Item
Thank you for your order, and for being a part of the journey!
Please note, this order is a PREORDER, and will ship once ALL items are available to ship direct to you. MUB will use this money to secure a production time with the factory, thus NO refunds will be allowed on PREORDERS. Once all items are produced, we will bulk ship to our warehouse, and will begin shipping orders direct to customers.
*Please be aware – Due to factory schedules, transit schedules, and internal schedules, PREORDER ship timelines can fluctuate 30–90 days from original shipping ETA.
MUB does all they can to mitigate these risks, and will update customers if any challenges arise to postpone the original ETA.

Multiple Payment Gateways-PayPal and Stripe
Through PayPal and Stripe; you can pay by credit card without a PayPal account and without registering with PayPal. The same as.

Special Reminder We’re sorry but we don’t currently ship orders to P.O. Boxes because:

• We like to ship directly to you, so we can be sure where the parcel ends up.
• We like to always use the same courier, so we can guarantee the quality of service.
• We like to hand you the parcel, so it doesn’t get crammed or crushed in a small box.

If you try to ship an order to a P.O. Box, your order will appear as ‘canceled’ and you’ll receive an email from us letting you know. In this case, please get in touch with us to give a residential address and we’ll send it out right away!

If I have a question, how can I reach your team?

Don’t hesitate to contact us with any questions. For requests regarding backpack features, the collection, the brand and delivery, the MUB team can be reached at: cs@moralteam.com

Who is the MUB backpack designed for?

The MUB collection is designed for men and women looking for a functional backpack adapted to their active lifestyles.

How much does the backpack weigh?

The bag itself is only about 1.45 kg.

What guarantees do you offer with the bag?

We offer a two-year warranty on all products in the MUB collection. If you spot a fault with your item, we will happily replace or repair the defect considering a proper use has been made of the bag. For more information, go to our Garantee page.

Does your backpack qualify as carry-on luggage?

Yes, it does! We designed our product to meet the requirements of airline carry-on luggage. It’s a compact 32L backpack and is 47,5 cm high x 32cm wide x 20cm deep (20.5in x 12.6in x 7.9in). That's small enough to meet the requirements of even budget airlines!

What size laptop will it hold? How well is it protected?

The backpack and other bags from the MUB collection are designed with a generously-sized laptop compartment that fits a 17-inch laptop (PC and Mac). The laptop compartment is protected with a foam lining and with polar fleece.

How do your backpacks deal with heavy loads?

Many people suffer from back pain, that’s why our bags are designed to distribute weight across the hips and shoulders for comfort and improved mobility. The MUB backpack also has a thermoform back panel and is ergonomically shaped to fit your frame.

What colours are available?

Currently, our backpack is only available in black with a blue lining but, we are planning to expand the range to include new colours.

Can I carry a camera in my backpack?

Yes, its large main compartment is ideal for holding photography gear. We have received positive feedback from reporters that use our line of MUB travel bags to carry their equipment safely and conveniently.

Is it waterproof?

The material used in the construction of our backpacks is renowned for its durable and storm repellent qualities but, we cannot guarantee total water repellence. Thankfully, MUB backpacks include a rain cover to protect your bag.

What is the difference between the Backpack and the Commute?

The Commute backpack is manufactured to the same high standard and innovative functionality as the Backpack model with a lighter and more form fitting shape. The Commute does not have a thermoformed back panel, neoprene, reflective detailing and the top pocket organiser does not have integrated separators. Accessories including the toiletry bag, laundry bag and rain cover can be added as extra upon request.

Contact

I'm a distributor/retailer, how can I get in touch with you?

We are accepting inquiries regarding future distribution opportunities via email at: cs@moralteam.com